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Size: 5.25" x 2.625" Material Type: HDPE Tag Verified Purchase
Size: 5.25" x 2.625" Material Type: Fluorescent 13pt Cardstock Tag Verified Purchase
Product Quality - Great ... Customer Service - Not So Much
On behalf of my company, I ordered 1,000 Fire Extinguisher Tags, and I had paid a lot extra for a 5 Day Turn Around + Expedited 1 Day Shipping. The day that I placed the order, I was given an ETA of delivery that was over 3 weeks out. I then called Xpress Tags, and the lady who answered informed me that it looked like the computer did not recognize the rush on the order, and that despite the 3 week estimate, the order would most likely arrive the next week. She also suggested that I call back towards the beginning of that week to verify. I tried calling the next week, but I was on hold for an extended period of time. So, I went to the company's website and used the "Chat" function. I was met with an extremely rude employee who told me that the ETA was still 3 weeks away. When I informed him of the 5 Day Turn Around & Expedited 1 Day Shipping, as well as my previous conversation with the lady from before...he told me, "Well, the ETA is still 3 weeks away." Fortunately, the first person I spoke with was correct, and my ordered safely arrived on-time. And the product quality is excellent. I had customizations made, and there didn't appear to be any errors. I was very pleased with the product quality. However, the confusion behind the ETA, mixed with the attitude I received from the second employee I talked with...will make me reconsider who I order from in the future.